Lync supports a variety of different authentication methods and understanding which method is used, when, and why is important when troubleshooting any issues.
It is suggested to review the following blog articles as some of the concepts in this article are explained in much more depth and thus a solid understanding of how the devices function can often be key to interpreting the observed behavior of the device. The following list of topics are discussed in this article.
It does not cover complete feature functionality but instead focuses on provisioning and operation of the client as well as some of the most common issues.Īdditionally the focus of this article is primarily on the Lync Phone Edition firmware which runs on the Aries family of devices (Polycom CX500/600/3000, Aastra 6721ip/6725ip, and HP/SNOM 4110ip/420ip) but also references the original Tanjay version (Polycom CX7000, LG-Nortel 8540) on a few occasions. This article serves as a follow-up to a few previous articles which will further explain some of the requirements, capabilities, and limitations of the Lync Phone Edition firmware which appear to still be unclear to some and seem to warrant further discussion.
